Privacy Policy

Privacy Policy

Last Updated: January 2026

Introduction

At PROTEANO(ARK NUTRI FOODS), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

Information We Collect

Personal Information

When you use our services, we may collect:

• Name, email address, and phone number
• Billing and shipping addresses
• Payment information (processed securely through our payment partners)
• Order history and purchase details
• Communication preferences

Automatically Collected Information

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Cookies and similar tracking technologies
• Referral source and website navigation patterns

How We Use Your Information

We use the collected information for:

• Processing and fulfilling your orders
• Communicating about your orders (confirmations, shipping updates, delivery notifications)
• Providing customer support and responding to inquiries
• Improving our website, products, and services
• Sending promotional offers and marketing communications (with your consent)
• Preventing fraud and maintaining security
• Complying with legal obligations and resolving disputes

Information Sharing and Disclosure

Service Providers

• Delivery Partners (Delhivery, Shiprocket): To fulfill and deliver your orders
• Payment Processors (Shiprocket Checkout, Razorpay): To process payments securely
• Technology Service Providers: For website hosting, email services, and analytics

We ensure these partners are bound by confidentiality agreements and use your information only for specified purposes.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or to protect our rights, property, or safety.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing through certified payment gateways
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance and user experience
• Provide personalized content and advertisements

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Your Rights and Choices

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a portable format

To exercise these rights, contact us at 9079267950 / 6310012879.

Marketing Communications

With your consent, we may send promotional emails, SMS, or other communications about our products and offers. You can opt out at any time by:

• Clicking the “unsubscribe” link in our emails
• Replying “STOP” to SMS messages
• Contacting our customer support

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this Privacy Policy
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Changes to Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

International Data Transfers

Your information may be transferred to and processed in locations outside your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:

Company Name: ARK Nutri Food
Brand: Proteano
Email: support@proteno.com
Address: Sy No. 4/1, 4/3 Milk Collection Centre, Nelagondanhalli, Sarthvalli, Nelagondanahalli, Tumakuru, Karnataka 572201

Grievance Officer

For any privacy-related grievances, you may contact our Grievance Officer at the above contact details. We will respond to your concerns within 30 days.