Refund and Returns Policy

At ARK Nutri Food, we are committed to delivering the highest quality Proteano products (Peanut Butter and Oats). Due to the perishable and consumable nature of our products, we have specific guidelines for returns and refunds to ensure the safety and hygiene of all our customers.

Return & Exchange Policy

Return Window

We accept returns within 15 days from the date of delivery.

Return Conditions

To be eligible for a return, your item must meet the following conditions:

1. Unopened Condition: The product must be unused, unopened, and in its original packaging
2. Original Condition: All tags, labels, and seals must be intact
3. Complete Product: All accessories, free gifts, and product components must be included
4. No Damage: The product should not show signs of use, wear, or damage

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Items damaged due to misuse or negligence
• Products with broken seals or tampered packaging
• Customized or personalized items

How to Initiate a Return

1. Contact our customer support at 9079267950 / 6310012879 within 15 days of delivery
2. Provide your order number and reason for return
3. Share clear images of the product (if damaged/defective)
4. Our team will review and approve your return request
5. Once approved, you will receive return instructions and a return shipping label (if applicable)

Return Shipping

• For damaged or defective products: PROTEANO will bear the return shipping cost
• For change of mind or other customer-initiated returns: Customer is responsible for return shipping costs
• Products must be securely packaged to prevent damage during return transit

Exchange Policy

We currently do not offer direct exchanges. If you wish to exchange a product:

1. Return the original product following our return process
2. Place a new order for the desired product

Refund Policy

Refund Eligibility

Refunds are processed only under the following conditions:

1. Damaged Products: Items received in damaged condition with proof (photos/videos)
2. Defective Products: Manufacturing defects or quality issues
3. Wrong Product: If you received a different product than ordered
4. Unopened Returns: Products returned in unopened, original condition within 15 days

Refund Process Timeline

• Once we receive your returned product, our team will inspect it within 2-3 business days
• If the return is approved, the refund will be initiated within 5-7 business days
• The refund will be credited to your original payment method

Refund Method & Timeline by Payment Type

• Credit/Debit Card: 5-10 business days (bank processing time may vary)
• Net Banking: 5-10 business days
• UPI: 3-7 business days
• Wallets: 3-7 business days

Partial Refunds

Partial refunds may be granted in the following situations:

• Products showing signs of minimal use despite being in unopened original packaging
• Missing accessories or components (refund will be proportional)

Non-Refundable Charges

The following are non-refundable:

• Original shipping charges (unless the return is due to our error)
• Cash on Delivery charges
• Gift wrapping charges (if applicable)

Refund Rejection

Refunds will be denied if:

• The product is received in used or damaged condition due to customer handling
• The packaging is not intact or original seals are broken
• The return is initiated after 15 days from delivery
• The product does not meet our return conditions

Contact for Refund Status

For any queries regarding your refund status, please contact us at:

• Email: support@proteno.com
• We will investigate and provide updates within 24-48 hours